Terms of service

Standard residential window cleaning covers accessible external windows, frames, doors and sills. Internal cleaning, inaccessible glass, unusual properties and additional exterior services need a separate agreement. Please provide accurate property and access details when requesting a quote.

The quote sets out the service and price for the property details supplied. If those details are incorrect or the requested work differs, we will discuss any revised scope or price before proceeding. We do not add unagreed work to your bill.

The online booking flow requests a deposit of 50% of the first-clean price. This is part-payment, not an additional fee. The remaining balance and any recurring visit price are shown in your quote. Payment status is confirmed through the payment provider.

We confirm your first cleaning date within 24 hours of receiving your deposit. This is confirmation of a date, not a promise that the cleaning will take place within 24 hours. Please tell us about locked gates, pets, parking restrictions or other access issues.

Weather, safe working conditions or access problems may require a visit to be rearranged. We will contact you to discuss the next suitable arrangement.

If you select a recurring service, the agreed frequency and price are shown in your quote. Contact us to change or stop future visits. Any additional conditions must be communicated as part of your booking; these pages do not create a minimum-term commitment.

For consumer services booked online or by telephone, a statutory 14-day cancellation period generally applies from the day after the contract is made. To cancel, email info@wcclocal.com with your name, address, booking reference and a clear statement that you wish to cancel.

If you expressly request work to begin during that period, a proportionate payment for work supplied may be due. Losing the cancellation right after full performance requires your prior express request and acknowledgement. We do not treat payment of a deposit alone as that acknowledgement.

Where a statutory cancellation right applies, refunds will be handled within the applicable legal deadline, generally within 14 days of being told of the cancellation. A deposit is not automatically forfeited. For other changes or cancellations, contact us so we can confirm any fair, applicable arrangements.

Please contact us promptly with the booking reference and details of your concern. Services must be carried out with reasonable care and skill. Nothing on this website removes your statutory rights or excludes liability that cannot lawfully be excluded.

Commercial cleaning is provided under the agreed tailored quote and any separately agreed business terms. Consumer cancellation rights do not automatically apply to a booking made for business purposes.