Who handles your information
WCC Local, owned by Austin Tasker, is responsible for the customer information used to manage its enquiries and cleaning services. Contact info@wcclocal.com for privacy questions or requests.
Information collected
Quote and booking forms collect your name, email, telephone number, address, postcode, property details, chosen service or frequency, access information and any notes you provide. Tailored enquiries may include a photograph and an optional marketing preference. Please avoid including sensitive information or photographs of people unless necessary.
Booking records include the quoted amount, deposit, payment status and reference. Card details are entered through Stripe's hosted checkout; the WCC booking form does not ask for your full card number. Hosting and payment providers may also process technical information such as IP addresses and browser details.
Why information is used
Contact and property details are used to respond to enquiries, calculate quotes, arrange cleaning and manage the service you request. The legal basis for this is taking steps at your request before a contract and performing that contract.
Payment and accounting information is used to administer payments and meet applicable legal obligations. Relevant records may also be needed for legitimate interests such as resolving queries, managing disputes and protecting the business against misuse. Optional offers use your marketing consent, which you can withdraw by contacting us. Service messages are separate from marketing.
Service providers and sharing
This website uses Base44 for website and application services and Stripe for hosted payment processing. Information may also be shared with personnel and service providers who need it to arrange or deliver your cleaning, manage communications or provide professional advice. Legal disclosures may be required by law.
If you choose WhatsApp or a social media link, that provider also handles information under its own privacy notice. These services can involve processing outside the UK. Contact us for details of the providers and transfer arrangements relevant to your booking.
Retention
Retention depends on the purpose of the record: responding to an enquiry, delivering an ongoing service, handling a complaint or meeting accounting and legal requirements. Records are kept while needed for those purposes and then deleted or anonymised where appropriate. You can ask us about the retention period applicable to your information.
Your choices and rights
Providing the details needed for a quote or booking is necessary for us to process that request. Photographs, extra notes and marketing consent are optional. You may request access, correction, deletion or other applicable data rights. These rights depend on the circumstances and may be limited by legal record-keeping requirements.
Email info@wcclocal.com to make a request. You may also complain to the Information Commissioner's Office at ico.org.uk. Our GDPR page explains how to submit a request.