Terms e Conditions

By accessing and using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided

We offer residential and commercial window cleaning services, including:

• External & internal window cleaning

• Regular and one-off cleans

• Deep cleans (frames, sills, doors)

• Express service (within 48hrs)

• Conservatories, skylights, solar panels

All services are subject to availability and weather conditions.

2. Appointments & Access

We will notify you in advance via SMS or email before each scheduled visit.
If access is not available at the time of cleaning, the service may be postponed or canceled. Customers are responsible for ensuring safe access to all areas to be cleaned.

3. Payment Terms

Payment is required upon completion of service via:

• Card (on-site contactless via Stripe)

• Online payment link (if you’re not at home)

• Cash (if agreed in advance)

Invoices must be paid within 3 days unless otherwise agreed.

4. Cancellations

You may cancel or reschedule your service at any time by contacting us via email at info@wcclocal.com.
Please notify us at least 24 hours in advance to avoid any inconvenience.

5. One-Off & First-Time Cleans

All first-time visits include a deep clean (glass, frames, sills, doors) and are charged at a slightly higher rate.
One-off cleans are also priced higher due to the extra time and work involved.

6. Weather Conditions

We operate in most weather conditions. In cases of extreme weather (high winds, storms, snow), we may need to reschedule your appointment for safety reasons.

7. Liability

We are fully insured for the work we carry out. However, we are not liable for:

• Pre-existing damage to windows, frames, or seals

• Any damage caused by blocked or faulty drainage

• Missed appointments due to factors beyond our control

8. Satisfaction Guarantee

If you’re not fully satisfied with our service, please notify us within 24 hours. We’ll return and re-clean the affected area free of charge.

9. Changes to Terms

We may update these Terms & Conditions at any time. Any changes will be posted on this page and will apply to all future services.